There are a number of things that can cause issues with INSTEON communications. The first step in diagnosing this type of issue is to verify that the links connecting the PLM and device are setup completely and correctly. Verify what occurs if the INSTEON device is manually queried from ISY Read more…
Updated: January 2017. Most Z-Wave devices being sold on the market do not report status changes when they are controlled locally. This is because implementing this functionality, called Instant Status, required paying a license fee to a patent holder. See Patent number US 5905442 A by Lutron Electronics. Prior to 2017 only Read more…
The M1-XEP module is responsible for connecting your Elk M1 Alarm panel to your home network. This makes it a critical component for eKeypad integration with the Elk M1. Occasionally, it may be necessary to perform a manual reboot of this module. This is a simple process and does not Read more…
If you have an IP Video device that is not already supported in eKeypad, it may be possible to setup a custom camera driver to make it work. One of the key settings that must be entered is an RTSP or MJPEG stream path (Image URL in eKeypad settings). If Read more…
Some routers, like the SonicWall, have special features to prevent a type of internet attack called a “flood”. Unfortunately this introduces a delay that can cause issues when eKeypad is trying to make and SSL encrypted connection. Specifically, the implementation used by SonicWall will cause SSL connection errors (Error code: Read more…
This automated testing functionality is designed to help diagnose existing eKeypad installs that are encountered an issue. For issues encountered when initially setting up eKeypad it is better to use the manual testing process detailed here. All configured device drivers in eKeypad have a “Troubleshoot Issue” link on their device Read more…
When using eKeypad as a dedicated, full time touchscreen it is highly advisable to only upgrade to new eKeypad versions when needed. This is critical to achieving a stable solution. However with newer iOS versions, application updates will automatically be installed by default. It is highly recommended that this functionality Read more…
Statring in iOS 9.0.0 Apple added a new feature called Wifi Assist to automatically switch to cellular when a mobile device has a poor Wi-Fi connection. With Wi-Fi Assist, you can stay connected to the Internet even if you have a poor Wi-Fi connection. For example, if you’re using eKeypad with a poor Read more…