[Update] Starting in Spring 2017 all eKeypad applications contain the an ability to troubleshoot connections that encounter an error. This process is designed for installs that were working initially but have stopped working. Details of how to perform these tests can be found here. The manual process described here is still the Read more…
There are several methods available to help you transfer configuration backups from one device to another. The first method uses the iTunes application and the USB cable for your mobile device. This method does not require a Wifi or cellular connection of any kind.Any time your iOS device is attached to Read more…
Changing your router will require some additional work. In some cases only validating but in others cases more changes will need to be made to adapt to the new router. Please note this article is only intended to cover the most common scenarios. Several assumptions are made to simplify the Read more…
Normally you will not have to restart the Apple Watch app. This usually indicates communications issues between the Watch and the iPhone it is paired with. To achieve a restart of eKeypad on the Watch you will actually need to restart all apps. There is no way to stop a Read more…
While not commonly necessary, it may be necessary on occasion to reload eKeypad onto a mobile device. The following procedure will list the proper steps to accomplish a full reload of eKeypad. If eKeypad is still loaded on the device and you wish to retain your configuration. This will require Read more…
The inability to arm an Elk M1 alarm system can have several causes. Verify Area Setup The first step is to verify the Elk M1 configuration has a configured area or more accurately, eKeypad is aware of the configured areas in the M1. Do this by opening the side menu Read more…
If you are forced to re-install eKeypad you will notice that any module purchases you have made are not automatically restored. To restore your purchases simply go back to the modules screen and “purchase” the module again. After you type in your password, Apple will automatically detect your previous purchase Read more…
Your networking setup is very important to the operation of eKeypad. While most setups work with no issues some equipment and configurations require extra setup. If your symptoms includes all of the following symptoms the following troubleshooting guide will be helpful. You are able to connect successfully via cellular data Read more…