Common Issues How To …
Exiting vs Force Quitting eKeypad
There are two ways to exit an iOS application. It is useful to understand the difference and when each technique should be used. Exiting to the Home Screen Exiting an application is the normal way of leaving an application and is the method that should be used in almost all Read more…
Best Practices How To …
Minimizing Time with the Customers Device
As an installer, it can be uncomfortable to spend extended time with a customers device during the setup and testing of eKeypad. The procedure outlined below is designed to minimize the time needed with the customers device. The majority of the setup and validation steps can be performed on your Read more…
eKeypad Features How To …
Reselling eKeypad Licenses
There are two options for reselling eKeypad Pro licenses. Managed Licenses For installers, we can offer fully managed and transferable licenses. These licenses add several remote management capabilities to eKeypad, including: To get started with managed eKeypad licenses, complete the process of registering with us as a professional installer, then Read more…
Best Practices How To …
Always Use Failover
[Updated January 2020] The Failover Address and Failover Port fields were updated in eKeypad version 3.4.16 to External Address and External Port. We recommend always setting up a failover configuration for your equipment. There are some network configurations and equipment that requires using failover but no scenarios where it can Read more…
eKeypad Features How To …
How does Branding Help Me?
We occasionally receive questions about the branding services we offer for eKeypad. Professional installers are interested in more information about the benefits it can provide them. Specifically, they are interested in better understand the benefits they can expect considering there is a cost for this service. Branding is something that Read more…
eKeypad Features How To …
Is Branding Possible?
Yes. We offer branding services for both Installers and Sales Representatives. Contact us to get started. Sales Reps should contact us for additional co-marketing options. The iOS App Store hosts the retail version of eKeypad Pro. It is a flexible and dependable solution for mobile access and custom touch screens. Read more…