[Update] Starting in Spring 2017 all eKeypad applications contain the an ability to troubleshoot connections that encounter an error. This process is designed for installs that were working initially but have stopped working. Details of how to perform these tests can be found here. The manual process described here is still the Read more…
There are several methods available to help you transfer configuration backups from one device to another. The first method uses the iTunes application and the USB cable for your mobile device. This method does not require a Wifi or cellular connection of any kind.Any time your iOS device is attached to Read more…
Changing your router will require some additional work. In some cases only validating but in others cases more changes will need to be made to adapt to the new router. Please note this article is only intended to cover the most common scenarios. Several assumptions are made to simplify the Read more…
Normally you will not have to restart the Apple Watch app. This usually indicates communications issues between the Watch and the iPhone it is paired with. To achieve a restart of eKeypad on the Watch you will actually need to restart all apps. There is no way to stop a Read more…
While not commonly necessary, it may be necessary on occasion to reload eKeypad onto a mobile device. The following procedure will list the proper steps to accomplish a full reload of eKeypad. If eKeypad is still loaded on the device and you wish to retain your configuration. This will require Read more…
If you are forced to re-install eKeypad you will notice that any module purchases you have made are not automatically restored. To restore your purchases simply go back to the modules screen and “purchase” the module again. After you type in your password, Apple will automatically detect your previous purchase Read more…
Switching between systems on the iPhone is performed by double tapping a specific region of the screen. The top of the screen contains a navigation bar on almost all screens. Double tapping the middle of this bar will allow you to switch between systems. If only 1 system is configured Read more…
To add items to the favorites screen: Start by selecting the capability list containing the item you want to add. Scroll through the list and touch on the specific item to display the details screen. At the bottom of the details screen you will find a section for favorites This Read more…