Below is an overview of the basic network related configuration settings for setting up remote access to equipment. In the “Network Address” field, enter the STATIC IP address you assigned to the equipment. It is important to use a true Read more…
On March 8, 2021, Elk Products released a new firmware update that requires changes to how eKeypad Applications are configured. In this M1-XEP firmware update, version 2.0.46, Elk has made improvements to the encrypted connection security. Specifically, this update has Read more…
There are NO charges for re-downloading eKeypad. However, there are several scenarios where it may appear you being asked to re-purchase eKeypad. Family Sharing When using family sharing, you must download applications under the original family member that purchased eKeypad. Read more…
There are a variety of popup messages you may receive in eKeypad asking you to give eKeypad permission to perform various functions on your iOS device. These messages are part of the Apple privacy controls to help keep you safe. Read more…
The first screen that appears when eKeypad Pro is launched can be customized. There are three different interface styles available in eKeypad. Each uses a different method for customization. Side Menu Tab Bar Main Menu Editing the main menu interface Read more…
M1 zones with the “Force Armable” feature enabled should be used with caution. Especially when used in conjunction with the “Bypassable” feature. An issue within the M1 firmware v5.3.10 causes several unexpected behaviors under this situation including the following: Canceling Read more…
As an installer one of the first challenges you will run into is how to manage multiple customer accounts using eKeypad Pro. There are multiple approaches you can use. Install all accounts on installer device. Setup all accounts and use Read more…
When creating custom Blueprint screens for eKeypad, a very powerful feature is available called the “Icon Stacking Level”. This article explains how this feature works and give some examples of how it can be used. The icon stacking feature allows Read more…
When a new Automation System device is configured in eKeypad a full synchronization is performed to cache the configuration settings of the device. In some scenarios it is possible for this cache to be incomplete or get out of sync Read more…