There are several things that can prevent eKeypad from finding the Areas on an Elk M1 Alarm system. In most cases, this is caused by configuration settings in the Elk M1 panel or an incomplete cache of the panel setup Read more…
[Updated January 2020] The Failover Address and Failover Port fields were updated in eKeypad version 3.4.16 to External Address and External Port. The process of setting up remote access for eKeypad is straight forward but has several steps that must Read more…
When using Family Sharing with eKeypad that was purchased by another family member, the authorization can be revoked if you or the original purchaser is removed from the family. In this event, you will be informed that the app is Read more…
One of the most common causes of issues in installation, is the dynamic nature of Wifi connections. To increase reliability of devices such as push monitors or permanently installed devices such as wall mounted iPads in kiosk mode, a wired Read more…
When using guided access with eKeypad there are several iOS Settings that need to be properly configured. All of these settings are located in various locations within the iOS Settings app. Display Auto-Lock Setting This setting determines if or when Read more…
eKeypad contains a configuration backup and restore functionality. We strongly recommend that every install make use of this capability. Backups are a vital component of data integrity and disaster recovery of your setup. A backup file should be created or Read more…
This article details the steps necessary to export a backup file using email. Exporting via email is only available if an email account is configured on the iOS device. Open eKeypad and Navigate to the Config -> Backup Files screen Read more…
This article details the steps required to export a backup by sharing on the local network. This functionality requires the device to be connected to a Wifi or ethernet network. The network sharing will not be available if a cellular Read more…