This article details the steps required to export a backup file to a computer using the file sharing function in iTunes. On the Computer Open the iTunes application on the computer and connect the device using the appropriate USB cable. Read more…
This article details the steps required to import and restore a backup file from a computer using the file sharing function in iTunes. On the Computer Open the iTunes application on the computer and connect the device using the appropriate Read more…
This article details the steps required to import a backup that is being shared by another copy of eKeypad on the same Wifi or ethernet network. The network sharing functionality will not work over cellular connections. This article assumes the Read more…
This article details the steps necessary to import and restore a backup file that has been archived from within eKeypad or sent from another person using email. Launch the Apple Mail application on the device. Find the email containing the Read more…
This article is to help with scenarios where push notification are received by a device but simply says the text, “Notification”. Apple provides a data privacy option for push notification messages that may contain sensitive information. This configuration option will Read more…
If it becomes necessary to reload a clean copy of eKeypad this article details the recommended steps. 1. Archive Backup Files The first step is to ensure that any backup files located in eKeypad have been archived. The easiest method Read more…
There are NO charges for re-downloading eKeypad. However, there are several scenarios where it may appear you being asked to re-purchase eKeypad. Family Sharing When using family sharing, you must download applications under the original family member that purchased eKeypad. Read more…