Unable to Bypass a Zone
When bypassing an alarm zone in eKeypad, it must send a message to the M1 systems containing the zone number plus a user code. There is no response to this message. The Elk-M1 uses the zone and user code to determine if the bypass request is allowed and will only perform the action if all validation checks are successful. In no situation is any error messages or feedback sent back to eKeypad.
Below is a list of the various settings in eKeypad and the Elk-M1 configuration that can affect the ability to bypass a zone, base on our experience. Elk does not provide exact details on what conditions can cancel a bypass request.
To diagnose a bypassing issue there are several configuration elements that commonly cause bypass requests to be rejected on an Elk or Ness M1 alarm panel. Many of these settings require use of the Elk-RP programming software. If you used an installer for your system, you will need their help in verifying and/or changing these settings.
- Zone type
- Zone Setting
- Non-existent User Code
- Unauthorized User Code
- Area Mode
Zone Type
The M1 supports a number of different zone types. However, not all of these types support bypassing. Specifically, none of the “24 hour” zone types can be bypassed.
To check how the zone type is defined requires using the Elk-RP programming software. On the Zone configuration screen, the “Definition” field is used to define the zone type. Be sure to upload any changes made to the alarm panel.
Zone Setup
In addition to the zone type specification, each zone on the M1 alarm panel has a check box allowing non “24 hour” zone types to be bypassed.
To check if the zone has bypassing enabled requires using the RP programming software. On the Zone configuration screen, enable the “Bypassable” feature in the “Attributes” group. Be sure to upload any changes made to the alarm panel.
Non-existent User Code
Bypassing zones from eKeypad requires sending a user code to the M1 panel. The “Valid User Code” field in the eKeypad configuration is the code used. Double check the code you have entered is still valid in the M1 panel.
To validate this field in eKeypad Pro, open the Config -> “Automation Systems” -> [ The M1 Driver ] -> “Configuration Details” screen. This field will be obscured for security. To verify the value, delete the current data and re-enter a valid user code for the M1 panel. Scroll back to the top of the screen, save the changes, and restart eKeypad.
User Code Authorizations
Each individual user code in the M1 must be authorized to allow it to bypass zones. There is a checkbox under “User Authorizations” that must be checked for that user code to be allowed to bypass zone.
To check if the user has bypassing authorization requires using the Elk-RP programming software. On the User configuration screen, enable the “Bypass” feature in the “User Authorizations” group. Be sure to upload any changes made to the alarm panel.
Area Mode
The M1 has special restrictions for clients that connect via the network interface (like eKeypad does). Specifically, it is not possible to directly bypass or un-bypass zones while the M1 panel is armed.